How Long Refund Takes To Process?
Refunds Made via Stripe (Credit/Debit Card)
PitchGround submits refunds to Stripe which submits refunds to your customer’s bank immediately, but depending on the bank processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account.
In some cases, the refund may be processed as a reversal, meaning the original payment will simply disappear from the account statement and the balance will reflect as though the charge never occurred.
If you don’t see the refund after ten business days, and they are still seeing the original charge on their bank statement, you should reach out to your bank for more information. If there is a further difficulty in processing the refund, write to us at email@example.com
Refunds Made via Stripe (PayPal)
In case if you have made the payment via PayPal, and you request a refund within your available refund period, upon request for a refund, PitchGround processes a refund which should reflect in your PayPal balance within 5-10 minutes or a maximum of 24 hours.
Currently all the refunds are processed manually except Wallet refunds. If you wish to refund your invoice to any one of the original payment sources above please write to us at firstname.lastname@example.org along with your #invoice ID and coupon code. The refund will be processed within 24-72 business working hours.